Privacy Policy

Manen Bakery Privacy policy

Last Updated: July 10, 2023

Sing Kong Bakery Group Limited (hereinafter referred to as "we", "us" or "our"), the operator of Manen, respects your privacy concerns and values our relationship with you.

When you visit a store (hereinafter referred to as the "Store") established by us under the authorization of our SaaS service provider SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process, and use personal information about you (including your employees and/or representatives, and personnel who act on your behalf). We may also collect, process, and use your personal information if you access or make purchases on the Store. We are fully aware of the importance of personal information to you and are committed to ensuring the integrity and security of the Store. This Privacy Policy describes the types of personal information we collect, how we use this information, with whom we share information, and your available choices regarding our use of this information.

This Privacy Policy will explain your understanding of the following:

What we collect
Information you provide
How we use personal information
How we use "Cookies" and other similar tracking technologies
How we process, share, transfer, and disclose personal information
Your rights and choices
How we protect personal information
How to update this Privacy Policy
How to contact us.

What we collect:

We may obtain personal information about you from various sources. When you visit our Store, or through your access and/or use of our social media/social networking pages (or their associated stores or corresponding applications, such as Facebook, Instagram), we may collect this information. Our products are sold in many department stores or other types of physical stores, and if you are a member of our Store, records related to your purchases in physical stores may also be collected by us. When you visit our Store, our social media/social networking pages (or their associated stores or corresponding applications), we may also collect information about your device or certain information you use through automated means or using technologies such as cookies, web server logs, and web beacons.

Categories of information you provide:

The personal data categories that the Store collects may include the following categories: 1. Identifiers - (1) Identifiers of individuals (such as members' names, addresses, phone numbers, email addresses, etc.); (2) Identifiers of finance (such as credit card or financial institution account information, etc.); (3) Identifiers in government data (such as ID numbers, unified identification numbers, tax numbers, passport numbers, etc.). 2. Personal characteristics - personal descriptions (such as gender, date of birth, size, etc.). 3. Social circumstances - (1) residence and facilities (such as residential address, etc.); (2) property (such as movable property with or without other rights, etc.); (3) immigration status (such as passport, work permit, residence certificate, etc.); (4) lifestyle (such as details of the types of consumer goods and services used, etc.); (5) membership in charitable organizations or other groups (such as records of participation in legal persons, clubs, or other volunteer organizations, etc.).

Information you provide:

You may choose to provide us with personal information in various ways, such as when you register on our Store, shop on our Store, or through our social media (or their associated stores or extensions). The types of personal information you may provide to us (if applicable) include:

Contact information (such as name, postal address, email address, mobile or other phone number, mobile service provider);
Age and date of birth;
Gender, preferred language;
Race, gender, preferred language;
User name and password
Payment information (such as your payment card number, expiration date, delivery address, and billing address);
Purchase history records;
Product preferences and communication channel preferences;
Content you provide (such as photos, videos, comments, articles, survey responses, and reviews);
Information you provide to us when you visit our social media pages (such as your name, profile picture, likes, location, friend list, and other information described on the social media network or application registration page, or detailed location information when using our mobile application);
Device identifiers, such as information about the device, such as MAC address, IP address, or other online identifiers.

You voluntarily provide us with your personal information, but if you do not provide your personal information, you may not be able to access certain services and promotional activities.

Why we collect your personal information:

The specific purposes for which the Store collects personal information are to provide you with goods or services, including but not limited to providing: (1) consumer and customer management and services; (2) consumer protection; (3) online shopping and other e-commerce services; (4) verifying your personal identity (such as protecting you from fraud and other criminal activities); (5) resolving various types of disputes (including but not limited to consumer disputes, intellectual property disputes, etc.); (6) enhancing secure transaction behavior; (7) collecting debts; (8) notifying you of business opportunities, products, services, and updates; (9) detecting and protecting you and the Store from errors, fraud, or other criminal activities, and monitoring compliance risks; (10) investigating potential illegal acts against personal safety, property safety, and breach of contract; (11) fulfilling terms and conditions and return policies; (12) complying with laws and regulations; and (13) other purposes obtained with your consent at the time of collection.

How we use personal information:

We may use the information you provide us for the following purposes:
Sending promotional content or other communications to you;
Providing you with requested information and services;
Contacting you to follow up or confirm your orders, appointments, returns or refunds and sending you other non-marketing communications related to the products and services we provide to you;
Processing your payment and/or transactions;
Creating and managing your account, including accessing your purchase history records;
Responding to your inquiries;
Customizing ads for you on our store, social media stores, and elsewhere to meet your interests and history;
Communicating with you and managing special events, contests, sweepstakes, activities (if any), surveys, and other promotions in which you participate;
Operating and communicating with you on our social networks;
Operating, evaluating, and improving our business (including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, conducting market research, data analysis, and customer relationship management programs, and performing accounting, auditing, and other internal functions);
Complying with applicable legal requirements, relevant industry standards, and our policies;
To avoid duplication and ensure the accuracy of your information, please regularly conduct data cleaning internally or through our service providers to link or merge our records.

We may also use this information in other ways, for which we will provide specific notice when collecting the information.

If you provide us with your personal information, we intend to use it for direct marketing purposes to provide or promote the availability of our goods and/or services. However, we will confirm with you that you do not object to receiving such marketing messages when we send you the first marketing message; if you do not wish to receive them, you may express your wishes to us when you first receive the marketing message or refuse to receive them at any time.

If you provide us with information about yourself and explicitly agree to such use, we may use the various types of personal information described in the section "Information You Provide" above for direct marketing purposes.

Direct marketing communications may be sent to you through various channels, including telephone, mail, email, text message, mobile application, web application, social media stores, and other communication methods. If you have given your consent, the personal data you provided in the form or when agreeing to the subscription for the above purpose will also be used for such marketing purposes. We will handle any data transmission issues related to this paragraph in accordance with the content provided in this privacy policy.

If you do not wish us to use your personal information for direct marketing, you may choose to opt-out of our direct marketing at any time by following the procedures described in the section "Your Rights and Choices" below. If you request it, we must stop using your personal information for direct marketing purposes without charging you any fees.

We will only use the personal information you provide us for direct marketing in accordance with the Personal Data Protection Act of the Republic of China. Our direct marketing content may take several forms, including but not limited to marketing mail, email, and text messages, which are detailed in the following subsections.

How we use cookies and similar tracking technologies:

（1）What are cookies?

Cookies are small files stored by a store server on your computer, phone, or any other smart terminal device when you log in to or browse the store's content. They typically contain identifiers, the store name, and some digits and characters. When you revisit that store, the store can identify your browser through cookies. Cookies may store user preferences and other information.

（2）How we use cookies

When you use our store, we may collect personal data subject's device model, operating system, device ID, and login IP address information through cookies or similar technologies and cache the personal data subject's browsing and clicking information for viewing the personal data subject's network environment. Cookies allow us to identify you when you access the store, continually optimize the store's user-friendliness, and adjust the store according to your needs. You may also change the settings of your browser so that the browser does not accept cookies on our store, but this may affect your use of certain functions of the store.
In the SHOPLINE store that we create, we can identify whether you are our existing user or member through cookies and other similar technologies without having to log in and authenticate your identity on each page.

（3）How to manage cookies

You can manage or delete certain types of tracking technologies according to your preferences. Many browsers have a "Do Not Track" feature that sends a "Do Not Track" request to the store.
In addition to the controls we provide, you can also choose to enable or disable cookies in your internet browser. Most internet browsers also allow you to choose whether to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies but this setting can be changed. For more information, refer to the "Help" menu in your internet browser or the documentation for your device.

The following links provide instructions on how to control cookies in all major browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
IE: https://support.microsoft.com/en-us/help/260971/description-of-cookies
Safari（Desktop）：https://support.apple.com/kb/PH5042?locale=en_US
FireFox：https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies
Opera：https://www.opera.com/zh-cn/help

How we handle, use, share, transfer, and disclose personal data:

（1）Handling and use:
Some features of the store may be provided by our third-party partners, and we may entrust partners (including technical service providers) to process some of your personal data. For example, when you use the automatic payment function, we may ask a third-party payment company to process your credit card information to charge you for the relevant service fees according to your instructions. When using SHOPLINE payments, we may ask third-party service providers to process your and your customers' personal data, which can facilitate "know your customer" and transaction monitoring and risk management. We will sign a confidentiality agreement with third-party service providers to manage the purpose of data processing, processing time limit, and the responsibilities of both parties, and will require partners to process data according to our requirements and this privacy policy. If you do not agree to partners collecting personal data necessary to provide relevant services, you or your customers may not be able to use the relevant services.

（2）Sharing:

We will not share personal data with any third party unless one or more of the following situations exist:
At your request, or with your explicit authorization or consent in advance;
Related to fulfilling our obligations under laws and regulations;
Directly related to national security and defense security;
Directly related to public safety, public health, and major public interests;
Directly related to criminal investigation, prosecution, trial, and execution;
Difficult to obtain the consent of the person concerned but necessary to protect the life, property and other major legitimate rights and interests of you or any other person;
The personal data involved is disclosed by you to the public;
The personal data involved is collected from lawful and publicly disclosed information.
Shared with SHOPLINE and SHOPLINE's affiliates: In order to provide you with SHOPLINE products and services, make recommendations that you may be interested in, resolve account issues, and protect the personal and property safety of our affiliates or other users or the public, you acknowledge and agree that we may share your and your customers' personal data with our affiliates. We will only share personal data within the necessary scope and subject to the purposes stipulated in this privacy policy. If we share sensitive personal data or our affiliated companies use and process personal data for different purposes, we will seek your authorization and consent again.
Shared with our third-party partners: We will only share personal data for legal, legitimate, necessary, specific, and clear purposes, and only share personal data necessary to provide relevant services to you or your customers. We will not share personal data that can identify your identity unless otherwise provided by law or regulations. Usually, these third-party partners are also data controllers, and they will process personal data in their own accounts after obtaining your consent. Such partners may have their own separate privacy policies and user agreements.

In addition, when we use the store, we may use third-party functions or services (including apps from the App Store, payment gateways, or logistics service provider apps). Please note that such functions or services are provided by third parties. The rules and procedures described in this privacy policy do not apply to such third-party functions and services. Any information you provide to third-party stores or services will be directly provided to the network operators of these services. Even if you access them through the store, you must comply with the applicable privacy policies and user agreements of these third parties. We are not responsible for the content of any third-party stores or services, as well as their policies related to personal data and security measures. Before providing any personal data to a third party, you should read and understand the third party's privacy policy and user agreement.

（3）Transfer:
In general, we do not transfer the control of personal data to any third party, except in the following cases:

At the request of the data subject, or with your prior explicit authorization or consent;
Related to fulfilling our obligations under laws and regulations;
Directly related to national security and defense;
Directly related to public safety, public health, and major public interests;
Directly related to criminal investigation, prosecution, trial, and enforcement;
To protect your or any other person's life, property, and other major legitimate interests, but it is difficult to obtain the person's authorized consent;
The personal data involved has been disclosed by you to the public;
The personal data involved is collected from legal and public disclosed information;
Transfer during acquisition, merger, reorganization, or bankruptcy of the operating entity.
Note: If transmission is required for the above reasons, we will inform you of the purpose and type of information, and the transferee (if sensitive information is involved, we will also notify you) before the transmission and obtain your consent, unless otherwise provided by law or regulations. The transferee will continue to perform the personal data-related obligations under this agreement. If we go bankrupt or cease operations and have no transferee, we will delete or anonymize your personal information.

（4）Public Disclosure:

In general, we will not disclose your personal data to the public or undefined groups, but we may disclose your personal data according to our agreement with you or applicable laws and regulations.

Minors:

This store is not intended for individuals under 18 years of age. We do not intentionally collect personal data of children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address above to request deletion.

Your Rights and Choices:

For the personal data we collect from you, we provide you with certain choices, such as how we use this information and how we communicate with you. To update your preferences, request us to remove your information from our mailing list, or submit a request, please follow the instructions below to contact us.

Email Opt-Out Declaration:

You can tell us not to send marketing communications to you by email at any time by clicking the unsubscribe link in the marketing emails you receive from us or by following the instructions in the "How to Contact Us" section below. You can also choose not to receive our marketing emails by sending an opt-out request to manenbakery@gmail.com.

SMS Opt-Out Declaration:

You can contact us to request that we do not send text messages to you using the following methods.

Social Network Application Opt-Out Declaration:

To remove or delete our social media app from your social network account, please follow the instructions provided on the social network.

For Facebook: Please refer to the instructions provided in the Facebook Help Center.

Geolocation Information:

When you use our mobile application, you may be asked to provide your geolocation through the mobile application. You can choose not to share your detailed geolocation information by adjusting the location service settings of your mobile device. To refuse to share your detailed geolocation information, please follow the instructions on your mobile device to change the relevant settings; otherwise, please contact your service provider or device manufacturer.

We may retain and use your information as necessary to achieve the purposes stated above. You have the right to request access and receive detailed information about the personal data we maintain about you, update and correct inaccuracies in your personal data, and, where appropriate, block or delete that information. In certain circumstances, the right to access personal data may be limited by local law requirements. Before granting access or making corrections, we may take reasonable steps to verify your identity. You can request to view, change, or delete your personal information by sending an email to manenbakery@gmail.com. [Contact information for data protection authorities in your jurisdiction. https://www.pcpd.org.hk/cindex.html]

How we protect personal data:

We maintain appropriate administrative, technical, and physical protection measures designed to protect the personal data you provide us from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no system is completely secure and we cannot guarantee that information about you will remain secure in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.

For information on how SHOPLINE preserves and protects personal data, please refer to the SHOPLINE Privacy Policy.（https://shopline.tw/about/privacy）

How we update this Privacy Policy:

This Privacy Policy may be periodically updated without further notice to reflect changes in our personal data practices. We will post prominent notice on our store to notify you of any material changes to our Privacy Policy and indicate the date of the most recent update at the top of the policy.

How to contact us:

If you have any questions or comments about this Privacy Policy, or if you wish to update information about you or your preferences, please contact us at manenbakery@gmail.com.