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FAQs

1. Will I receive an order confirmation?

After you submit your order, you will receive a confirmation email. If there are any errors or corrections needed in the information on the order, a Manen colleague will contact you via phone or email.

2. When will my order be shipped?

Your order will be shipped within 3-5 business days after order confirmation (excluding Saturdays, Sundays, and public holidays).

3. Can orders be shipped outside of Hong Kong?

We do not ship outside of Hong Kong.

4. Can I enter more than one address in a single order?

Sorry, Manen does not support this operation at the moment.

5. What payment methods are accepted?

We accept the following credit card payments: Visa, MasterCard, Union Pay, Apple Pay, and FPS.

6. Do Manen's cookies contain nuts?

All Manen's cookies may contain nuts. Anyone with a nut allergy should not consume any of our products.

7. Do Manen's cookies contain dairy?

All Manen's cookies may contain dairy or dairy-based ingredients. Anyone with a dairy allergy should not consume any of our products.